PSSI’s reliable, state-of-the-art software was designed with your team in mind. Built to accommodate the single, multi-agency and multi-jurisdictional environments, whether small or large, RESPONSE™ Computer Aided Dispatch (RESPONSE™ CAD) can assist your fire services or emergency medical services (EMS) agency in responding to calls for service safely and efficiently.
With a 30 year track record in the public safety software industry, PSSI provides stable, feature rich product while keeping up with the latest technology. Our latest applications apply:
- .NET technology
- Next Gen 911 framework
- Integrated GOOGLE Maps and Pictometry
- Fault tolerant servers
- Browser-based information access
- CAD to CAD communications application
The RESPONSE™ CAD system not only helps to ensure clear and accurate communication of data, it’s also loaded with a multitude of software efficiencies for fire services and EMS response teams. A truly integrated, computer-aided dispatch system, the RESPONSE™ package provides your communications center with necessary capabilities and optimum functionality for:
- Complaint receipt
- Dispatching deployment
- Unit/incident status recording activities
- Integrated equipment and technologies
- Fire services/EMS support functions
Integrated options such as E-911, station alerting, alphanumeric paging and rip-n-run station printers are just some of the innovative capabilities for Fire and EMS with the RESPONSE™ CAD system.
PSSI has a proven track record that spans more than two decades. We know your citizens are counting on your response. You can count on ours.
RESPONSE™ CAD provides a single point of incident entry. Information recorded by the call-taker and/or dispatcher is transferred in real time to other PSSI applications (MIS and RMS) for the most integrated solutions in the industry. Our precise integration of data eliminates redundancies.
The user-friendly features enhance security, accuracy, speed and information access.
- Command Center is 100-line scrollable and allows entry options for free-form text or to enter, edit and reuse commands
- Extensive use of function keys, mouse, command line and GUI icons allow operators to function according to their preference and environment
- Customization preferences and options include screen layouts, which are saved per operator ID and then automatically reconfigured at logon
The full-featured Fire/EMS capabilities are designed to meet the unique dispatch and incident management needs of fire services and EMS environments.
- Integration with Priority DispatchTM applications
- Location-related information files are logically separated for hazard, premise, direction, temporary, emergency and hydrant information with automatically illuminated icons to alert the operator
- Response plans can be differentiated by call type, address and/or area or time of day
- Icons across top of window map to function keys for commonly performed functions; then remap to be applicable to the displayed formn Icons along the side of the incident display signify if additional information is available for this incident or location: Directions, Hazards, Premise History, Temporary Info, Other Data - hydrants, Emergency Data, Attached messages, 911 ANI/ALI data and Geographic data
- 100-line scrollable command line provides ability to view/reuse/reenter/edit commands
- Multiple incidents for agencies (i.e., Police and Fire/EMS) can be generated from one entry form
- Message Center shows messages in queue, with counts and prioritized by type of message
- Status monitors can be tailored to operator preference and stored with logon ID
- Ability to “Drag and Drop” from/to status monitor to dispatch, clear, etc.
- Notes window for free form text information display
- Hospital status window shows current status codes of hospitals
- Browser-based access
Unit or Incident Detail
- Unit or incident detail (shown here) can be accessed by clicking on incident or unit ID on the status monitor
- Status changes can be done directly from display buttons (i.e., Enroute, Hospital, Arrived Hospital, Working fire), as well as setting timer values