With over two decades of leadership experience, PSSI’s President of Sanitation, Doug White always has service excellence on his mind. One of his greatest areas of focus is how PSSI can provide solutions for its customers and add value to their operations. In a recent “Clean Talk” podcast, Doug catches up with Tim Stiller, President of Safe Foods Chemical Innovations, and Chief Human Resources Officer Jeanette Bruni.

Here are a few of the episode’s takeaways around customer service:

When a customer succeeds, PSSI succeeds. This kind of partnership – a symbiotic one, is most valued in our industry, because PSSI can invest in what a customer’s needs are and help that customer achieve its goals. A customer, in turn, can expect expert counsel – while feeling valued and heard, by PSSI. But as Doug and Tim agreed – no two customers are alike, and so strides must be made to ask a customer how each one quantifies success.

Hiring the right people. Service excellence is not just something picked up in training, although PSSI is known for its comprehensive instruction across all employee levels. Being able to work challenging jobs, which require extensive training around safety and compliance, while showing the initiative to deliver on-time and above-board service to customers is paramount. As Chief Human Resources Officer, Jeanette says hiring people who meet those standards is one of the most important roles her department contributes – as the results shine through to the customer.

Taking Compliance Seriously. PSSI’s policies and procedures are in place to ensure the company hires a compliant workforce. Jeanette believes the core cultural value of compliance helps unify the companies focus and strategies – especially when it comes to the way PSSI team members are hired.

Communication is Key. Communication earns trust. And trust needs to be at the core of any company-customer relationship. Tim says open lines of communication are imperative in how PSSI and its customers develop confidence in each other.

It’s clear the dedication to service excellence at PSSI is not just a mantra; it’s a way of doing business. Success is defined uniquely by each customer, and PSSI’s commitment lies in understanding and exceeding those expectations. With a focus on continuous improvement, PSSI remains steadfast in its mission to provide tailored solutions, adding significant value to the operations of each valued customer.